Vendor Warranties

   July 31, 2018        Jennica Messmore

It’s that time of year again! Evaporator coils are working overtime to cool our homes to make us less grumpy and more comfortable in the heat and humidity. If a warranty issue occurs with an evaporator coil, follow our tips below to make your claim go more smoothly. Each vendor requires different and specific information when ling claims.

Armstrong Air/Concord: Famous requires the coil be returned. A clear picture of the serial number label must be submitted with the warranty claim. The coil carries a 5-year warranty unless registered within 60 days of installation. At that time, it will have a 10-year warranty. Armstrong will pay a at rate labor if the coil fails within 90 days of install, whereas Concord will within 30 days. Both must be submitted for warranty within 60 days of failure to be issued credit or will be denied by Allied Air.

Aspen: Famous requires the coil be returned. The original silver mylar serial number label must be returned to Aspen by the Famous Warranty department within 60 days of claim submittal to receive credit. Photo copies are not acceptable. The unit must be properly registered with Aspen within 60 days of installation to qualify for the 10-year warranty, not to exceed 11 years from the date of manufacture. If those conditions are not met, then the coil is warranted for a period of 5 years from the date of installation, not to exceed 6 years from the date of manufacture. If a claim is made during the 6th or 11th year, documentation of the installation date must accompany the claim. Aspen does not pay labor.

Luxaire: A service part must be used if the coil fails within 30 days of installation to qualify for labor. Complete finished goods evaporator coil change-outs do not qualify for labor.

On an older Legacy coil that does not have a finished goods coil available, you will need to order and warranty the service part against the unit. The current coils will have the service part and the finished goods coil available to be used as repair/replacement options. If you have questions regarding this policy please contact Jennica Messmore from the Central Warranty Team at 330-434-5194.

If you require technical advice, please contact the manufacturer directly or call Famous’ Tech Support Team:

Mark Ham 330-704-7040
Jeff Rosenblum 330-962-2491