With smart phones, tablets, and interactive websites, it’s easier than ever to gather and document warranty information. Many manufacturers have tools to check serial numbers, warranty and troubleshooting information, and register equipment right from your phone.
I strongly advise you to clearly document model and serial numbers, homeowner information, and installation dates for any equipment you install. Registering equipment for your customers is also recommended.
Our Central Warranty Team is prepared to go above and beyond to help facilitate your warranty claims but we need your help ensuring we have all information needed to complete your claim. Serial numbers are critical and the most important part of submitting claims. Date codes, detailed descriptions of part failure, and homeowner information are also necessary. Warranty forms that details the information needed to submit your claim are available at all Famous counters. For an electronic form, please email FamousCWT@famous-supply.com.
Submitting your warranty claim in a timely manner is very important. Most manufacturers have specific guidelines and timetables for the claim to be submitted.
- Mitsubishi requires all claims to be submitted within 45 days of service date.
- Armstrong/Concord requires submittal within 60 days of failure date.
- Luxaire/Guardian’s requirement to receive 100% credit is within 90 days of fail date. After 90 days a percentage of credit is deducted up to 359 days. After 359 days of failure no credit will be issued. Please help us take care of your claims quickly and efficiently by submitting complete and accurate information so that we can get you your money faster.
If you require technical advice, please contact the manufacturer directly or call our Tech Support Team:
Mark Ham 330-704-7040
Jeff Rosenblum 330-962-2491