8. Honor Commitments.

There’s no better way to earn people’s trust than to be true to your word. Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, meetings, and promises. If a commitment can’t be fulfilled, notify others immediately and agree upon a new timeframe to be honored.

Jim's Message:

Let’s reverse the words in this fundamental for a moment.

Commitment: the state or quality of being dedicated to a cause or activity.
Honor: to fulfill an obligation or keep an agreement.

At the beginning of each year, we make personal commitments such as weight loss, better eating, more exercise, being on time for work, or starting with a great attitude each day, improved family connections, etc.

Commitments are easy to make, and we might be very dedicated to them………. for a while.

It’s much harder to stay true and honor those activities over a long period of time.

If you don’t fulfill some of your personal commitments, you may not feel it will make much difference, as you can always retry later.

But in business, — we may not get a chance to retry later.

We need to stay committed to what we agree to for every customer. We need to be sure to fulfill our obligations daily.

Personally, I try to improve my response to the commitments I make daily.

I also recognize that I depend on many others, which allow a quick, and accurate response to our customers. The support groups in Famous Supply are first rate, and I appreciate the dedication they show each day,

Thank you,

Jim

Jim Hohman
Outside Sales