30. Practice Transparency.

With appropriate respect for confidentiality, share information freely. Learn to ask yourself, “Who else needs to know this?” The more people know, the better we can collaborate, and the better we can serve our customers.

Mary's Message:

This week as we Practice Transparency, we are working to be understood with our communication and actions. Not only are we practicing transparency but also Getting Clear on Expectations, Speaking Straight, Communicating to Be Understood and Sharing The Why. As we Practice Transparency we develop trust and respect with our fellow associates and customers. They come to understand that our main goal is to be honest and do what is best for everyone.

Here are six key actions to help develop transparency and build better relationships:

1. Don’t be afraid to admit failure
2. Have conversations to understand and explain the why
3. Have discussions with respect and dignity
4. Tackle real issues; don’t just have the conversation. Put forth the effort and take action
5. Follow up with everyone involved
6. Be a team. We cannot achieve our goals without the help of others within the organization

Practice Transparency to let others know your true intentions, with respect and dignity. Transparency helps to foster trust, teamwork and open lines of communication. When your intentions aren’t pure they are much easier to see through.

Over the years I’ve developed relationships with many people at Famous that are completely transparent with me. They Share the Why and offer tips for how to prevent mistakes from happening again. I turn to Bruce Raff, Cheryl Violet, Julie Wysocki, Jennifer Vanke and Kim Schiman when I have questions because I know they will help me continue to grow by being transparent.

MARY K. QUEEN
Customer Service Manager / Famous Supply Newark