9. Get Clear On Expectations.

Listening is more than simply “not speaking.” Be present and engaged. Give people your undivided attention by quieting the noise in your head, limiting distractions, and stopping the desire to multi-task. Truly appreciate other perspectives. Above all, listen to understand.

Read Associate Stories on this Fundamental

Marc’s message: When I look at all 40 of our fundamentals, if I had to make a list of three or four that are more ...
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Jim’s message: When Marc asked The ELT to select Fundamentals to write about, ‘Getting Clear on Expectations’ was one that jumped off the page for ...
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Mike’s message: We have all spent enormous amounts of our valuable time and energy performing follow-up, rework or mop-up operations due to unclear expectations. If ...
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Jeff ’s Message: The one thing I love about our fundamentals is that they all require us to fulfill multiple fundamentals when living out any ...
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Bruce’s Message: Many times, what we think someone wants may not be what they are thinking. If you go to the paint store and ask ...
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