19. Create A Great Impression.

Every communication, whether it’s face to face, a phone call, e-mail, letter, or even a voicemail, makes an impression. Pay attention to every interaction to make sure that you’re displaying a tone of friendliness, warmth, helpfulness, and authenticity. Be a pro in everything you do, including how you present yourself.

Read Associate Stories on this Fundamental

Marc’s message: Every person we know or see has dozens and dozens of attributes and character traits. Some are good, and maybe some are not ...
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Kevin’s message: Every action we take leaves an impression on others. Those interactions add up to shape perceptions of who we are, and confirm ...
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Vicki’s message: Companies that excel in service focus on making people feel good about the relationship with their employees, service and even the product they ...
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Olivia’s Message: Great impressions matter a lot– sometimes you’ve only got one shot! Some studies say that you only have 30 seconds to impress someone ...
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