16. Practice Blameless Problem-Solving.

Apply your creativity and enthusiasm to developing solutions, rather than pointing fingers and dwelling on problems. Identify lessons learned and use those teachable/ learnable moments to improve our processes so we don’t make the same error again. Get smarter with every mistake. Learn from every experience.

Read Associate Stories on this Fundamental

Marc’s message: This fundamental, when done incorrectly, is not just a business problem, it’s a cultural problem throughout society. How does this change and get ...
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Brian’s message: In 8th Grade I played defense for my school’s soccer team. We were tied 0-0 late in an October game and out of ...
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Jamie’s message: Having worked in IT for about 20 years now, problem solving has been a very big part of my career. I’ll never forget ...
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Tara’s Message: For me, this fundamental has always been intriguing. In the course of business, adverse situations happen. When they inevitably do, placing blame doesn’t ...
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