15. Walk In Others’ Shoes.

Understand both your internal and external customers’ world. Appreciate their challenges and frustrations. Think from their perspective. The better you understand them, the more effectively you can anticipate and meet their needs.

Here's what our Famous Associates have to say about this Fundamental.

Marc’s message: When I think of this fundamental, I think of the word, “Empathy”. To me, empathy is more than caring. It’s going much deeper ...
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Dave’s message: This is perhaps my favorite and most meaningful fundamental, Walk in Others’ Shoes. How many times have we left a meeting with an ...
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Have you ever worked on a project and at a key moment someone offered valuable help? That happened to me while building my house nine ...
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Diane Kelly’s Message: When I chose this Fundamental, two different ways to interpret it came to mind. One way is from a business standpoint and ...
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