Rose Marie’s message:
For everything we do, systems and processes help with consistency in our responsibilities.
“Being Processed-Oriented” accelerates the training/learning for new Famous associates. Clear, step-by-step processes result in less errors. By having a process that explains “why” it is done also promotes the understanding of “how” it is done.
With Famous’ Perfect Order Commitment, specific and detailed processes are imperative. We must Honor Our Commitment to exceeding customer expectations, and consistently executing our processes ensures a better chance of excellent performance. Listening to our customer’s needs could create a fantastic process improvement for all Famous customers.
Being Process-Oriented is understanding the whole process. Whatever your responsibility is, there was an action to cause your reaction; your action affects the next person’s reaction. By understanding the whole process, errors are identified before they develop into a larger, unfavorable situation.
“If you don’t have time to do it right, when will you have time to do it over?”
~John Wooden-former college basketball coach
I hope this New Year will provide you the Best of Health, along with New Goals and New Achievements.