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22. “Bring It” Every Day. | Sam’s Message

Sam’s Message:

I’m going to start with some blunt honesty – I’m not a morning person! I barely cope with the English language in its simplest form before my first cup of coffee. When I come into the office at 8am every morning, I want to hit the ground running (even though I’m essentially a drone running on muscle memory). The world isn’t going to wait for me to wake up and get it together.

To help me “Bring It Every Day”, I make a to-do list of everything that needs to be accomplished tomorrow at the end of each work day. Then, I come in the next day, grab my coffee, and try to get through as much as I can by 10 AM. I challenge myself every day to see how much I can get done. Some days are leaner than others, but by 10 AM, I’m fully present and ready to tackle the rest of my responsibilities, and then some.

Someone who brings it every day is Kayli Bookman. It doesn’t matter what she has on her plate; she attacks it with a smile and a spring in her step, humming and singing the whole way. Jo Dangel from the Akron Canton Regional Food Bank said once, “Work will get done when it finds someone willing to do it,” and I remember that quote when I think about this week’s fundamental.

Our customers start their day early and their customers expect results. We have to “Bring It Everyday” to help them get their job done.

Sam Wysocki
Marketing Specialist

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22. “Bring It” Every Day. | Mike’s Message

Mike’s Message:

Anyone who has served their country in the military knows, we must bring it every day! A good example of this is one of our own, Jeff Mason. Jeff served honorably in the United States Marine Corps and was deployed overseas to fight for and defend our freedom. While in harm’s way, he knew he had to bring it every day and do whatever was needed, so that they could engage the enemy, hit the objective, and accomplish the mission.         

Our mission here at Famous is to supply the best product at a fair and competitive price and with great customer service. Jeff leads by example. Whether it was in his previous role in Building Products sales or in his new role with the Purchasing Team, he brings it every day. For all of us at Famous it doesn’t matter what your role (our mission) is because we are on the same team and we have the same goal. So this week let’s, bring it every day and Famous will accomplish the mission.

Thanks,
Mike

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22. “Bring It” Every Day. | Andrew’s message

Andrew’s message:

We are all such an integral part of Famous’ success. Without every Associate’s dedication and hard work on a continual basis, the wheels can fall off quickly.

The CDC and RDC Associates are heroic to me. Without their hard work our distribution wouldn’t be possible. If one CDC or RDC Associate isn’t energetic and focused on a continual basis, a whole chain of events could destroy a perfect order.

Life can throw curveballs our way; things sometimes spiral in different directions, shifting our focus to other surroundings at home or anywhere we travel. A mentor of mine, Ron Sink, once told me, “We must dust our shoes off at the door each day”. Meaning that although significant things can happen to us in life, once we get to our local Famous branch, we’ve got to be laser focused on the tasks ahead or else our customer relationships could crumble.

My fellow Associates, you are the heartbeat of this company. It is you who is in constant contact with our customers developing the necessary relationships for life which enables Famous to thrive.

There are many of you who deliver, purchase, pick and receive the product. Even though most of you aren’t directly talking to customers, your work sends them a message. Your roles are essential to Famous’ success each minute of every working hour.

Our culture defines us; each branch has its own personality. Visiting the different branches and seeing the Associates who have spent decades with us moves and motivates me.

I’ve spent time with the likes of Kent Hoffman in Fremont, Donnie Brunell in Ashtabula, Frank Platz Jr. in Lorain, Doug Littleton in Youngstown, Greg Schaeffer in Toledo and Tim McQueen in Akron. Trust me when I tell you that each of their days is focused, enthusiastic and completely

engaged with our customers. These Associates “Bring It” Every Day, even when others aren’t watching.

When on the phone with a customer, write down information about their life to develop that relationship. Remember that one positive conversation can go a long way to success. And if you are into “Bringing it” Every Day, remember to upsell and cross sell on the phone. We are too eager sometimes to get off the phone when there are still questions to ask about the customer’s job. This information may lead to more product that can be purchased resulting from one small question.

Don Short, Sherri Foster, Dave King and Dale Kosco are a dynamic quartet of Customer Service Managers. Each of them cares so diligently about their Associates and customers. There is never a time when I haven’t seen them being “All In” for their respective branches.

We cannot rest in this business. There are too many competitors out there who firmly believe they can take our customers. I urge each of you to give 110% every day and always remember that Famous has so much to offer, including 13 Showrooms, Famous University, FLS, eFamous, Famous Logistics, 3 Distribution Centers, Product Specialists, and more. I could type forever.

Please do me a favor my fellow Famous Associates; as Eileen Caddy once said, “Set your sights high, the higher the better. Expect the most wonderful things to happen, not in the future but right now. Realize that nothing is too good. Allow absolutely nothing to hamper you or hold you up in any way.”

“Bring It” Every Day my friends, and have a wonderful rest of December and an incredible holiday season.

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22. “Bring It” Every Day. | Pete’s message

Pete’s message:

Chuck “Chico” Kyle has been the head football coach at St. Ignatius High School since 1983. In that time St. Ignatius has won a state record 11 state championships, 3 national championships, and Coach Kyle was named national coach of the year in 1989 and 1993. Coach Kyle is the definition of “All In” in everything he does in the classroom, on the field and with his family.

I had the honor of playing for him while at St. Ignatius when he was the defensive coordinator, and after graduate school I returned to Cleveland and became a member of his coaching staff from 1991 to 1996. When I read this fundamental I thought of Coach Kyle as he embodies every element of this fundamental from being present and fully engaged to making the most of each moment on and off the field due to his tremendous energy, focus, purpose and enthusiasm. He is all in and he motivates his team and fellow coaches to Bring it Every Down and Every Day.

Since 1983 at the end of every practice Coach Kyle gathers the team and coaches together at mid field and he reflects on the day’s work, discusses upcoming practices, future opponents, and other important topics and then ends the practice with a tradition he calls “Ten Seconds.” This tradition is literally Ten Seconds of silent thought amongst the team and coaches to reflect on whether you made the most of each minute in practice and to determine what you might do different or better tomorrow. I think it is a great example of how to be present and fully engaged in quiet reflection so that you can make the most of each moment in the days ahead.

At the end of your day at Famous I would encourage you to take “Ten Seconds” and reflect on the day and what you might accomplish tomorrow. Did you make the most of each moment that day? Did you approach every task with energy and focus? What might you do differently tomorrow?

I truly believe the “Ten Seconds” will help us be all in.

Best.

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22. “Bring It” Every Day. | Marc’s message

Marc’s message:

When we were putting together these fundamentals and going through the final drafts, I was talking about them with several individuals.  I asked Brian Blaushild which were some fundamentals that he loved, and he said, “Bring It” was one of his favorites.  After thinking more about it, I now understand why this one means so much to him.  I admire Brian for many reasons, and one is his drive, determination, and enthusiasm to bring it every day.

He’s been doing this since he was a young boy.  I remember when he was in first grade, and he was doing homework at the kitchen table, I looked over his shoulder and asked if he needed some help.  He looked at me kind of funny, and said, “No, I’ve got it all under control.”  He had an organizer, and I saw his to do lists for math, spelling, and other subjects.  He had little check marks for what he had completed as he was preparing for the next school day.

His approach to life and business is no different today than it was then.  He thinks about the future, puts together a plan, and takes the necessary actions to achieve his daily goals.  To this day, he even keeps a journal of what he wants to accomplish each day and the results of those previous 24 hours.  Simply, he brings it.  They say that a lot of things skip a generation (well maybe not the hairline), and I must say that Brian may have inherited some of that passion and zest for life and business from his grandfather, Jay Blaushild.  When I went to visit my father in the hospital several times over the last month, I am almost embarrassed to say that he was “bringing it” even as he was hooked up to IV’s, regarding the business and so many things we were working on.  Jay and Brian exemplify what it takes every day to create the energy and sense of purpose to push forward regardless of any issues, roadblocks, or challenges that may exist.

There are so many other associates at Famous that bring it every day.  These people set the tone and pace for other associates as well.  Some to come to mind are Lora Yakubik, Ken Blankenship, Dave Figuly, Shelly Briselli, and Lynn Moon, to name a few.  I’m proud of this group of key people and so many others throughout the company.

During David Friedman’s cultural rollout with us, he gave the example of Taylor Swift being on stage to start a concert, where the lights go down and the curtain comes up.  He said, “Imagine if she came out on stage and said to her audience, I didn’t get much sleep last night.  I’m really tired.  I had no coffee today, so my first set of songs probably won’t be up to par.”  How would you feel if you paid your hard earned money and were a fan / customer of hers that night?  You probably wouldn’t be too happy.

Well, the team of people that I mentioned doesn’t let others know that they are tired or have too many things to get done in not enough time.  They somehow figure out a way to accomplish the task at hand and do it in a way that leaves the customer feeling good about doing business with Famous.

I appreciate all of you who “bring it” in your daily actions, and so do all others that you deal with, I’m sure.

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