I first heard this phrase when I joined Bruce Raff & Dan Reed’s Eclipse training team back in the day…
As Eclipse trainers, we were sometimes approached with questions that we didn’t know the answer to. My teammates at the time passed along the wisdom of this fundamental to me by their examples. If we knew the answer, the direction was clear; explain and train using “the why”.
When we didn’t know the answer, it was important to:
• “See it & own it”: care enough to step up, get the support needed and learn about something new.
• “Solve it & do it”: get the subject matter experts and necessary teams involved for collaboration opportunities and solutions.
It’s important as a team to step up to support one another professionally and personally. Even if it means helping to guide someone in the right direction when you’re not the expert in that specific area.
When we care enough to take ownership and help find solutions together, we’re automatically heading in the right direction.
“Accountability is a personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving Key Results: See It, Own It, Solve It, and Do It.” – Roger Connors
Alexis “Lexi” Elliott
Learning & Development Manager | Famous Enterprises